March 8 2023 I got a mail from Twitter saying my password was changed and another saying my mail had changed and if it wasn’t me who changed it I should contact Twitter Support.
The mail said: We noticed a suspicious login attempt on your account @David__Holywood. Was it you?
In the same mail Twitter mentioned I had to answer some security questions but I never saw any questions.
I contacted Twitter Support within the hour and gave them all the info they asked for in the the online contact support form.
The day after I got a seriously disturbing mail from Twitter:
Hello,
Sorry that you’re having this issue. The next best step is to take the following action(s) to secure and/or access your account:
If you’re able to log in, follow these steps.
If you can’t log in, please try resetting your password. If you’re not able to reset, and you filed this ticket using the email associated with your account, please reply to this message with the following information:
Your username
Any email addresses that may be associated with your account
The last date you had access to your account
The phone number associated with the account (if you verified your phone number)
Once we receive these details, we’ll be able to assist further.
Thanks,
Disturbing because this was the exact same info I was asked in the support ticket. But anyway, I sent the information I was asked for (again) and documentaiton that it really IS my account.
March 19 I get another even more disturbing mail:
Hello,
Sorry that you’re having this issue. The next best step is to take the following action(s) to secure and/or access your account:
If you’re able to log in, follow these steps.
If you can’t log in, please try resetting your password. If you’re not able to reset, and you filed this ticket using the email associated with your account, please reply to this message with the following information:
Your username
Any email addresses that may be associated with your account
The last date you had access to your account
The phone number associated with the account (if you verified your phone number)
Once we receive these details, we’ll be able to assist further.
Thanks,
At this point it becomes clear to me that Twitter has NO working procedures for handling stolen accounts. I file another ticket.
March 25 I get this:
Hello,
Thanks for reaching out. We received your request for assistance regaining access to your account.
To handle this as quickly as possible, please fill out our account access form.
Use of our web form is the most efficient method to ensure we review your case as quickly as possible. Once you submit the form, you will receive a follow up email with instructions on the next steps to take.
Thanks,
I wrote several mails explaining what happened and I only get automated mails in return. And I get 4 more of these mails. Each time I got a NEW case number – indicating that Twitter people have no idea how to setup working procedures for this.
Twitter is totally malfunctioning and they probably couldn’t care less.
A few days after I lost my account Google informed me that my password was in a data breach. They didn’t mention where, but data from this data breach was sold to some hackers and many many more people lost money and other accounts in the same data breach.
But Twitter doesn’t care.
Two months have passed now and I only got automated shit mails from Twitter revealing their stupidity.
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